As the end of the calendar year draws ever closer, businesses are working hard to finalise deals, complete projects, and finish the year on a financial high. But what happens when your office equipment stops working and the smooth operation of your company is compromised?
For most businesses, the condition of their office equipment is solely their responsibility, which means if they do suffer an equipment failure or malfunction, it can take precious time trying to identify the problem and then resolve it. It doesn’t have to be this way though.
Thankfully, for our customers, we offer remote Equipment Servicing
. We are proud to be able to remotely monitor all our machines whilst they are out in the field, using our Data Capture Service System. This means that when the printing, scanning, or copying machine notices a problem with its systems, our Data Capture Service will immediately alert our Service Centre. It is often the case that our Remote Team notice problems with your machines faster than you do!
Through the Data Capture Service, we can be alerted to any of the following issues:
3)Replenishment of Parts
5)Toner Health and Life
In the instances where your machine would require expert help from a qualified technician, we are able to send them out to your business before you even have to call. We understand how valuable your time is, and an office machine not working can be a critical issue, our system of Equipment Servicing means your systems spend as little time of possible down before our field technicians can get you back up and running.