Customer Service

Proactive responses

At Equipment Rentals (UK) Ltd, With Service that is unrivalled we understand that minimising downtime is critical to all business irrespective of location size or fault, we understand we have to produce a solution to your situation to increase efficiency and enhance productivity ASAP. So by calling us you can rest assured that your situation is in the hands of someone that understands and cares about the outcome.

UK Call Centre

Talk is cheap, with our freefone numbers "time or cost critical" is not an issue, our service coordinators are UK head office based.

Fix while on the Phone

Our expert advisors are fully trained and professional; customer service is their job. Their technical and experienced assistance helps lower the stress of problems whilst providing a 'fix over phone' option. We pride ourselves on owning your problem from start to finish and go to great lengths to minimise the impact of any interruption.

Reputation

A reputation is what someone else says or believes about you not what we say about ourselves. Please take time to read some of our testimonials CLICK HERE.

BSI Accredited

The quality and standard of our work is judged by our customers on a daily basis, We are very proud of our service standards and have worked extremely hard to deliver outstanding service to all our customers. 2009-2010 will see our service being recognised with the ISO 9001-2001 certification to ensure our basic standards are recognised nationally.

In the field

Our highly qualified and experienced nationwide force of Engineers is dedicated to helping you get the maximum uptime from your solution. Alongside fixing the immediate issue, preventive maintenance is always undertaken to enhance machine reliability and longevity, providing a 'Total Service Call' that leaves things as good as new - or better.

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